All orders that are able to dispatch within 24 hours will do so.

In an effort to keep our warehouse operating under social distancing restrictions peaks of high ordering may delay shipments 5-7 business days. We will notify you as quickly as possible when this occurs. All payments must be made in full before dispatch of goods. If the stock is not available or running late, we will contact you to confirm a revised ship date.

​

Delivery

Orders will be delivered to the delivery address stated on the order form. Please ensure the delivery address and contact details are correct on placement of order. Orders returned due to incorrect or invalid delivery information will be subject to rehandling fees and additional shipping charges  

​

Information Disclaimer

By using this website you agree to be bound by the Terms and Conditions following. Please read them carefully before accessing or using the website as usage is subject to these Terms and Conditions. Information and statements displayed on this website are not intended to diagnose, treat, cure or prevent any disease. We do not warrant that the information contained on this website is accurate, reliable, complete, current, virus-free, error-free or complies with any legislation or regulations other than those in Australia. All information contained on this website, including information relating to medical and health conditions, products and treatments is for informational purposes only. You agree that we have no liability (direct or indirect) with respect to any claims arising from the use of the information on this website however arisen. 

The information contained on this website is not intended nor is it implied to be a substitute for professional medical advice or any information contained on or in any product packaging or labels. Always seek the advice of you pharmacist, general practitioner, other medical practitioner or qualified health provider when starting any medical treatment, continuing with medical treatment or with any questions you have regarding yours or any other parties medical condition.

​

Copyright and Trademark

The copyright on this website and the information, images, design and text on this website, are owned by Sweet Memories. You acknowledge that this website contains content, video clips and information that are protected by copyrights, trademarks or other intellectual property rights and that these rights are valid and will be protected in all forms, media and technologies which exist now or are developed in the future. You may use the content of this website only for the purpose of shopping on this website or placing an order and for no other purpose. No material from this website may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this website that violate copyright, trademarks or other applicable laws could result in criminal or civil penalties.

​

Security and privacy

Users acknowledge that their access to the website may be monitored and tracked by Sweet Memories by the use of cookies and/or IP addresses. We do not sell, rent or give away user information (including phone numbers and e-mail addresses). This information is highly respected and is only used to assist us in providing you with valued services. Any information provided by users or their browsers (including cookies) will be for our use only. We will not disclose personal information about users or their browsing habits to any other third party, unless users give us express permission to do so, or unless required to do so by law. We may disclose aggregated information about users in general and statistics related to this website to others, but in doing so, will not disclose information about any particular individual. Notwithstanding the above, users acknowledge that transmissions to and from this website may be monitored, intercepted or modified by other parties.

​

Third Party Websites

This website may contain links to other websites controlled by third parties. We are not responsible for any content on third party websites nor do we endorse or approve of such websites. If you choose to visit third party websites, you do so at your own risk and should make your own enquiries before relying on any content contained on such websites. We make no representations about the quality or accuracy of material available on third party websites or that such material does not infringe the intellectual property rights of a third party.

​

Website availability

We do not warrant that this website will be available at all times. Users acknowledge that the website may be unavailable for a number of reasons, including due to matters beyond our control. You agree that we have no responsibility or liability to you or any other person in respect of any claims arising from this website not being available. We do not warrant that users’ access to the website will meet any particular performance criteria.

​

Stock Conditions

From time to time some items shown on this website may be out of stock. In such times please call our call centre and leave your details so they can advise when the product is back in stock. Unless otherwise specified, all prices quoted and sales transactions are in Australian Dollars and GST is included in sales where applicable. In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price.

​

Warranties and Liabilities

This website is provided ‘as is’ and we exclude all warranties of any kind to the fullest extent permissible by law. We do not guarantee the accuracy or completeness of this website, any information or context on it, or that it is free of defects or viruses.

To the extent permitted by law we disclaim, without limitation, all liability for all damage, liability, costs or loss, including direct, indirect or consequential losses, however caused, in connection with your use of this website or your use of or reliance upon any of the information, services or materials contained in this website or provided by this website to you. Nothing in this clause is intended to modify any non-excludable statutory rights associated with the sale of products to consumers.

​

Communication from Us

As a condition of purchase we reserve the right to email you product alerts and special offers that we believe may be of interest to you. We respect your right not to receive these communications and if you advise us at the time of placing your order that you do not wish to receive these special offer and alert emails we will disable that functionality for your account. Each and every one of these communications will contain a clear link to unsubscribe. We assure you that once you have unsubscribed we will immediately remove your name from the communication list and will no longer send you these special offers and alerts, unless you choose to re-subscribe at a later date.

​

Conditions of Use

You must not:

(1) use the website in breach of any laws or infringe any third party’s rights or post to or transmit via this website anything which interferes with other users of this website;

(2) knowingly transmit any viruses or similar disabling or malicious code to this website;

(3) make any fraudulent enquiries or requests via this website;

(4) post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may defame or offends any person;

(5) interfere with or restrict the operation of this website;

(6) violate the security of any computer or other network or engage in illegal conduct via or through the use of this website; or

(7) otherwise use this website except in accordance with these Terms and Conditions.

​

Variation

We may change these Terms and Conditions from time to time. Any Amendment will be effective immediately. Your continued use of this website after any changes become effective constitutes your agreement to the new Terms and Conditions.

​

Returns

Returns will not be accepted and all sales are final.

​

Best Price Guarantee

If any of our prices drop within 10 days of making a purchase you may request a credit for the difference. Shop confident knowing you'll always have the best price. Credits can be used toward any future purchase at www.sweet-memories.shop

​